I am writing to provide an update regarding my previous letter concerning the service at La Palmeraie De Moulay Yacoub under the Moulay account. After a direct conversation with Jalal, the property manager, it became clear that the situation stemmed from a misunderstanding. Jalal took the time to communicate clearly, explain the circumstances, and address all of my concerns in a professional and respectful manner. Given his efforts and the improved clarity after our discussion, I would like to confirm that the matter has now been resolved. I also wish to acknowledge and commend Jalal for his excellent service, strong communication, and commitment to customer satisfaction. Based on this resolution, I would rate his assistance very highly. I kindly request that my previous inquiry be updated to reflect this positive outcome. Thank you for your time and attention. Warm regards, ANAS LHAOUI
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