City Lodge Hotel Grandwest Cape Town

Mary

Solo traveller

8.0

Overall stay was good and room was clean

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Hermien

family_with_children

8.0

The location was great. The filtered water and ice that was available for all guests. The staff was great.

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Mandie

couple

8.0

Mesmerising Musical Maestro

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Alexandra

couple

1.0

Our stay at this hotel was extremely disappointing. During our stay, $150 was stolen from our room. When we reported this to reception, the situation was handled in a very strange and unprofessional way. Instead of properly investigating the issue, the administrator suggested that we take a lie detector test and said that if it showed the hotel staff were not responsible, we would have to pay compensation to the hotel. What also felt very concerning is that multiple staff members enter the room several times. First the cleaner, and then another person comes to check after the cleaner. With such a system, it is impossible to understand who actually had access to the room. In the end, the problem was never resolved and no real help was offered. It honestly felt like we were simply robbed. Very disappointing experience. I would not recommend this hotel.

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Christopher

couple

9.0

It was quite pleasant and we enjoyed the peaceful atmosphere.

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