The Westin Jackson

Vicky

couple

4.0

I had a very disappointing experience during my recent stay. I arrived at 3:00 PM for check-in but did not receive my room until 6:00 PM. I provided my phone number to the front desk clerk so I could be notified when the room was ready, but I never received a call or update. Once I finally got into my room, the issues continued. The shower did not work properly and there was no hot water, which made the stay extremely uncomfortable. When I reported these problems to the front desk, the clerk laughed and seemed to find the situation amusing instead of addressing my concerns professionally. That response was very upsetting and unprofessional. Despite the long delay, room issues, and poor customer service, no complimentary service or effort was made to resolve the inconvenience. This was especially frustrating since I booked two rooms and expected a much higher level of hospitality. Overall, this experience fell far below expectations, and I hope management takes steps to improve customer service and maintenance responses moving forward.

Reviewed from

Vicky

extended_group

4.0

I had a very disappointing experience during my recent stay. I arrived at 3:00 PM for check-in but did not receive my room until 6:00 PM. I provided my phone number to the front desk clerk so I could be notified when the room was ready, but I never received a call or update. Once I finally got into my room, the issues continued. The shower did not work properly and there was no hot water, which made the stay extremely uncomfortable. When I reported these problems to the front desk, the clerk laughed and seemed to find the situation amusing instead of addressing my concerns professionally. That response was very upsetting and unprofessional. Despite the long delay, room issues, and poor customer service, no complimentary service or effort was made to resolve the inconvenience. This was especially frustrating since I booked two rooms and expected a much higher level of hospitality. Overall, this experience fell far below expectations, and I hope management takes steps to improve customer service and maintenance responses moving forward.

Reviewed from

Jalisa

family_with_children

1.0

I stayed at the Westin in Jackson,Ms on February 28-March 1st. Overall the hotel cleanliness was fine however several things happened during my stay that caused frustration and discomfort. I arrived a little early to check in and I was greeted by front desk staff asking if I was coming to check in, I replied yes ma’am. Her reply was “well rooms won’t be ready until 3pm” this was fine. I completely understood, however I felt like this could’ve been addressed differently. This was sort of like a backhand reply. I’ve worked in hospitality a few years and felt like this could’ve been scripted different such as, “I have no problem getting you checked in however since we have no rooms ready at the moment I wouldn’t be able to get you into a room until 3pm”. So 3 pm comes, rooms still are not available. It isn’t until 4 pm that I get to check in. I also felt like I should’ve been made aware of this when I I attempted to check in the first time. I expected to get checked in right away as I had 2 small children with me which were getting very agitated. We finally get checked into the room. Everything was fine, until I try and shower and there’s no water pressure in the shower or sink. I call down and was informed they had a water leak earlier and that this should be resolved soon. 2 hours went by. The water pressure built up a tad bit, but the water wasn’t even hot. Not sure if it was related but the “heated pool” wasn’t hot either. This was very frustrating and I expected SO much more out of the Westin. This was my first time staying here because I wanted a nice comfortable stay for my family, however I just didn’t get that. We traveled 8 hours to come here to not even be able to get a hot shower. Very disappointed to say the least!!

Reviewed from

Stephon

Solo traveller

10

In conclusion my night at the Westin was very delightful. They helped me fulfill my valentine day.

Reviewed from

Jalisa

family_with_children

6.0

Staff was super nice but for the price It did not meet my expectations.

Reviewed from